Have a question you might need an answer for? Here is our list of FAQs to help you along.
If you have any questions or concerns, please feel free to to use our contact form or call
Office: 413 229 8200 X12
Cell: 917 915 9977
Our orders without embroidery usually ship out within 2-3 days. For orders requiring logo embroideries, we ask you to allow 5-10 working days. Once an order has been shipped, our team reaches out to you and provides tracking that can be used to map out exactly how long it will take your order to be delivered.
The majority of our orders are shipped via UPS Ground. Monarch, a very early customer of UPS and possesses deep discounts which are passed on. If a quicker delivery is required, Next Day, 2nd or 3rd Day delivery is available at slightly higher costs.
We will always work with you to change or cancel an order if the process is started prior to shipping or embroidery. Once an order has been shipped or the order has entered the embroidery queue, changes are no longer possible.
We accept all major credit cards: Visa, MasterCard and American Express.
We consider returns for reasons of quality or mistakes in shipping, providing we are promptly notified and, in most instances, before the product is laundered. It’s always prudent to inspect the goods before they are sent to the laundry or put into service.
Once the returned item has been received, a credit memo is issued.
We highly recommend laundering before putting into service. While all products have gone through a washing process during the finishing stages of production they may still contain fine elements of mill dust. Best to launder up to our US standards to ensure a soft, clean feel.
While standard laundry care items can do the job, we recommend using non-toxic products. Most especially, if you are using bleach, make it non-chlorine to enjoy a longer in-service life for your bathrobes, terry toweling and bed linen. Let’s do our part in protecting our planet.
For the most comprehensive testing, follow the link below from America’s Test Kitchen. The entire video takes nearly 4 minutes but well worth your time. They test the most gnarly food stains on the planet and they make a final recommendation.
From our state of the art in-house embroidery department, we personalize robes, bath and spa linen with your logo or monogram to make it uniquely yours. We do it all from digitizing to finished product.